The terms and conditions apply to Eatiees website and its associated applications on iPhone, iPad, Android, and mobile site platforms
Eatiees allows its members who ratify the agreement to order from restaurants and home businesses online.
Eatiees provides a way for you to communicate your orders to delivery restaurants and home businesses displayed on this website.
The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants and home businesses in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.
We have created the website to serve as a food court online market. Eatiees is a commercial service for food delivery online.
Eatiees does not sell or interfere in any way in the production of any food produced at the restaurants and home businesses. But what this online market offers to the users is only providing the ability to search for and find local restaurants and home businesses that deliver or make food available to their addresses and enables ordering this food through this website. The restaurants and home businesses are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, sale, marketing and safety.
However, it is important for users to understand that Eatiees does not in any way independently verify the credentials, representations or products of restaurants and home businesses, the ingredients or the quality of any products, or that a restaurant/ home business is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by restaurants and home businesses on the website or as requested by buyers directly from the restaurants and home businesses as to the quality and reliability of the restaurants and home businesses, as well as to their compliance with applicable laws.
Eatiees does not in any way guaranty the quality of any food or that any food complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users.
In addition, a restaurant/ home business may represent that food preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, Eatiees does not independently investigate or verify such representations.
Eatiees shall not be liable or responsible for any food or services offered by restaurants and home businesses that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.
Buyers are solely responsible for verifying the accuracy of delivery addresses, and Eatiees shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant/ home business accepting the order. Please be aware that the restaurant/ home business will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Once you have selected your order from the menu of your chosen Delivery Restaurant/ home business you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Eatiees will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the restaurant/ home business. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 30 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by a restaurant/ home business after you have received a confirmation that it has been sent to the restaurant/ home business Eatiees and our partner restaurants and home businesses reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Any member of Eatiees has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Eatiees is not liable for any problems, which may arise from the use of password. Eatiees informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Eatiees does not share the user information with the third party companies – the phone number may be shared with the restaurant/ home business which deals with take-out foods, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of Eatiees, the user must enter the user name and password. This process is called “login” to Eatiees.
By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful or unauthorized purpose, including without limitation to: distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the site. Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
During the use of the services of Eatiees, the member accepts and undertakes:
The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.
The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Eatiees, all the files uploaded to Eatiees and the personal information sent, and that in no way Eatiees shall be held liable for these files, not to access any services provided in Eatiees unauthorized and in any way other that the one identified by Eatiees; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify Eatiees for all material and moral losses in the event the member does not comply with the aforementioned articles, Eatiees shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Eatiees live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,
All of the records or materials obtained by using the services of Eatiees are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Eatiees for any commercial and advertising purposes without obtaining the consent of Eatiees
Eatiees may monitor all system at any time or continuously
Eatiees may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of Eatiees services; not to copy any content, including, but not limited to restaurant/ home businessmenu content and third-party reviews, for republication in print or online; not to create restaurant/ home businessreviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our restaurant/ home businesspartners).
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.
Credit or Debit cards used in placing orders through the online payment gateway on Eatiees website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
Visitor material and conduct
You are prohibited from posting, uploading or transmitting to or from this website any material that:
Breaches any applicable local, national or international law;Is unlawful or fraudulent,Amounts to unauthorized advertising; or Contains viruses or any other harmful programs. You may not misuse the website (including by hacking). Any comments or feedback that you submit through the website must not:contain any defamatory, obscene or offensive material;promote violence or discrimination;infringe the intellectual property rights of another person;breach any legal duty owed to a third party (such as a duty of confidence);promote illegal activity or invade another’s privacy;give the impression that they originate from us; orbe used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Eatiees for all costs and damages which it incurs as a result of you breaching any of these restrictions.
Eatiees will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
You may not access or use the website for any other purpose other than that for which Eatiees makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Eatiees. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:
criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;
advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Eatiees;
systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Eatiees;
making any unauthorized use of the Eatiees services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
engaging in unauthorized framing of or linking to the website;
transmitting chain letters or junk email to other users;
using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
engaging in any automated use of the system,
such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;
attempting to impersonate another user or person;
using the username of another user;
selling or otherwise transferring your profile;
using any information obtained from the website in order to harass, abuse, or harm another person;
using the Eatiees service as part of any effort to compete with Eatiees or to provide services as a service office;
deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;
attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
Harassing, annoying, intimidating or threatening Eatiees company through any medium of communication or to any of its employees or agents engaged in providing any part of Eatiees Company services to you.
displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;
deleting the copyright or other proprietary rights notice from any Contribution or Eatiees Content; and using the website in a manner inconsistent with any and all applicable laws and regulations.
Any other suspected malicious activities on Eatiees website or applications.
Eatiees may temporary suspend or completely cease the system operation at any time.
Eatiees shall not have any responsibilities against the members of Eatiees or any third parties due to the temporarily suspension or completely cessation of the system operation.
The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Eatiees. Eatiees may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Eatiees.
Eatiees does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.
Eatiees has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Eatiees. Eatiees shall not be held responsible for back-up and delete processes.
Eatiees has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.
The sales of Eatiees are limited to the current availability of menus of the firms provided in Eatiees. Eatiees is not responsible for any item ordered and not delivered by the restaurant/ home business due to unavailability.
Eatiees has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Eatiees. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Eatiees
The obligation to change the information in relation to the price and product specifications, which are provided to sell in Eatiees, belongs to the companies which have cyber restaurants and home businesses in Eatiees. In the event of any misinformation relating to the price and specifications of products, Eatiees may correct this mistake by cancelling the order.
Eatiees may provide transition for a member to other websites. In this case, the member agrees that Eatiees shall not be responsible for the context of the websites, which the member may access through its site.
Eatiees may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.
Eatiees may change in time the services for which any membership is not required to a form, which requires membership. Eatiees may provide addition services, change some of the services partially or completely, or transform into a paid service.
This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Reviews are approved based on the following criteria:
Reviewers must have had an experience with the restaurant/ home business first hand.
Eatiees are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:
Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non indicative content
Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing restaurants and home businesses are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.
Allegations of health code violations.
Outdated and obsolete information
Reviews are not endorsed by Eatiees, and do not represent the views of Eatiees, our parent companies, our subsidiaries. Eatiees does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.
Reviews are owned by Eatiees exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Eatiees is under no obligation to pay the author or anyone else for their reviews.
Eatiees may terminate this agreement unilaterally at any time.
You agree that the consequences of commercial use or re-publication of content or information of Eatiees may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Eatiees will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by restaurants and home businesses, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.
In relation to any product returns, the terms of product return belonging to the restaurants and home businesses are applied. Eatiees does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the restaurants and home businesses.
Eatiees takes customer satisfaction very seriously. In the case of problems with your food order, please contact Eatiees through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Eatiees, Eatiees will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, Apple Pay (currently in UAE), Visa Checkout and credit cards. 2. EATIEES reserves the right to provide other payment methods or to no longer offer certain payment methods. 3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with EATIEES. 4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage. 5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.
Once your order has been accepted, this represents an agreement between you the customer and the restaurant/ home business. The restaurant/ home business has sole responsibility for this order. Cash payments are made directly to the restaurant/ home business upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by Eatiees as agent of the restaurant/ home business Delivery charges are calculated per order and based on the policy of the individual restaurant/ home business Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
The customer is liable to pay by cash upon delivery any extra charges the restaurant/ home business might charge as a result of the "Special Request" or the "General Request" placed by the customer.
You may cancel the order if the delivery time exceeded the restaurant/ home business delivery promise time; your paid amount will be refunded back to your account.
The customer order cancellation is limited to a maximum time of 60 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed by the restaurant/ home business in case the restaurant/ home business faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant/ home business own reimbursement policy).
Credit or Debit cards used in placing orders through the online payment gateway on Eatiees website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Eatiees records and the right to tender an oath in relation to the fact that these records are kept in due form.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
Eatiees (referred to hereinafter as the ‘Company’)may or may not consider launching a Eatiees Loyalty Reward Program (referred to hereinafter as the ‘Program’) operating under the terms and conditions as set out below.
1.Eligibility Only members and users of Eatiees within U.A.E, and those who are selected and invited by the Company shall be eligible to join the Program. Such eligibility criteria may be subject to change at any time.